How can I know if a product is in stock?
You can check product availability directly on our website. Stock status is displayed on the product page (in stock, out of stock, etc.).
Where can I find detailed product descriptions?
Detailed descriptions are available on each product page. You will find information on ingredients, benefits, usage recommendations, and more.
Are product photos contractual?
Photos on our website are for reference. Slight variations may exist in appearance (packaging, color, etc.).
How to know side effects?
To know side effects, consult the product page and instructions. If in doubt, consult a healthcare professional.
How to know the dosage?
Dosage is indicated on the product page and instructions. Consult a doctor or pharmacist if needed.
Can the products be taken with other treatments?
Check compatibility with other treatments. Consult your doctor or pharmacist before combining products.
What is the recommended treatment duration?
Treatment duration depends on the product and usage. Follow the instructions on the product page and leaflet.
Can I open my capsules to dissolve in water?
You can dissolve tablets and capsules in water without issues. Tablets can also be crushed.
Where do your supplements come from?
Supplements come from trusted manufacturers and are produced under strict conditions. Exact origin varies by ingredient.
Are your supplements natural?
Yes, we strive to offer supplements made from natural ingredients. Ingredients are listed on each product page.
Are your capsules animal or vegetable gelatin?
We offer vegetable gelatin capsules for vegetarian/vegan products. If animal gelatin is used, it is specified on the product page.
Can I take your products with oral contraceptives or IUD?
Yes, there are no contraindications.
Are your products compatible with each other?
Some products can be combined, but check each product info or consult a healthcare professional for compatibility.
I forgot my username, how can I recover it?
If you forgot your username, check your previous confirmation emails or contact customer service. We will help recover your info.
How to reset my forgotten password?
If you forgot your password, click “Forgot password” on the login page. You will receive an email with a reset link. Check spam if not received.
How can I edit my personal information?
Log in, go to “My Account” > “My Information” to update email, delivery address, etc.
How to create an account on your website?
Click “Sign Up” at the top right. Fill in requested info (name, email, password) to use our services.
Is it possible to delete my account?
Yes, contact us via contact form or email. Request will be processed promptly.
Can I view my order history?
Yes, log in and access “My Orders” for details of past purchases.
How to subscribe or unsubscribe from the newsletter?
Subscribe/unsubscribe from your account under “My Communications” or via links in emails.
Is my personal information secure?
Yes, we use advanced encryption and security protocols to protect your data.
How to change delivery or billing address?
Modify in “My Account” > “My Information”. If order is shipped, contact customer service immediately.
Is it possible to receive a paper invoice?
Yes, a paper invoice is included in your package.
Can I pay in installments?
Yes, by credit card or Klarna for certain orders. Check at payment. Installments by check possible.
What are delivery fees?
Fees depend on delivery location and method. Standard rates: Colissimo home €5; DPD home free; Colissimo Relay free.
Where can I download my invoice?
Log in to your account, go to order history. Invoice available as PDF.
Are my payment details secure?
Yes, all payments are SSL encrypted. We also work with certified payment providers.
When will I be charged for my order?
The amount is charged at payment confirmation, unless paying in installments.
Can I use multiple payment methods for one order?
No, only one payment method per order is possible.
What if my card is declined?
Check your card details and validity. Contact your bank if the problem persists. Try another payment method.
How to get an invoice including VAT?
The invoice you receive by email already includes VAT if applicable. Contact customer service for a specific version.
Do displayed prices include taxes?
Yes, all prices include taxes (VAT), unless stated otherwise.
How to return a product?
Contact customer service by email or phone for instructions. Visit contact page!
What are the conditions to return an item?
You have 14 days after receiving your order to return an item. Ensure it is in original condition, unused, and in original packaging. Return costs are usually yours unless defective or our error. Returns take 5-10 business days. Refund to original payment method.
Can I exchange a product for another?
Direct exchange not available. Return item and place a new order. Return costs apply unless our error.
What if I receive a defective or incorrect product?
Contact us immediately with photos. Free return, replacement, or refund.
What are return conditions for promotional products?
Same as regular products if returned in original condition and within deadlines. Some promo products may be excluded.
When will my order be shipped?
Orders generally shipped within 24-48h after payment confirmation, unless otherwise stated. Confirmation email with tracking number sent.
How long until I receive my order?
Delivery time depends on chosen method and location, usually 3-5 business days. Tracking email sent.
How to change my delivery address?
If order not shipped, contact customer service. Once shipped, address cannot be changed.
What delivery options are available?
We offer home delivery and pickup points. Choose option during checkout based on availability and location.
What to do if my order is being returned to sender?
If your order is returning to sender, likely due to address or delivery issue. We will contact you to resolve and resend.
Where is your company located?
Our headquarters is in Lyon.
Do you have physical stores or only online?
We have no physical stores. Orders can be made online, by phone, or by purchase order.
How can I contact customer service and when?
Contact customer service via the contact tab. Available Monday to Friday, 9:00-17:00. Responses are as fast as possible.
Do you have a loyalty program or benefits for regular customers?
Yes, earn points with each purchase, redeemable for free boxes or gifts. Sign up to enjoy exclusive benefits.
How to leave a review for a product or purchase experience?
After your order, an automatic email is sent to evaluate satisfaction. Your comment will appear on the product page after processing.
Can I collaborate as an influencer or partner?
If you are an influencer or want to partner, contact us via the form. We will discuss collaboration opportunities.
Do you accept product distribution proposals?
Yes, send a detailed request via our contact form. Our team will discuss partnership conditions.
Do you have an affiliate program?
Yes, affiliates can earn commissions by recommending products. Contact us for details.
