{"id":105965,"date":"2025-03-07T05:58:56","date_gmt":"2025-03-07T04:58:56","guid":{"rendered":"https:\/\/www.laboratoire-labrha.fr\/frequently-asked-questions\/"},"modified":"2025-10-14T11:53:12","modified_gmt":"2025-10-14T09:53:12","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.laboratoire-labrha.fr\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n<div class=\"wp-block-columns colonne-page-faq is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-uagb-tabs uagb-block-879decc0 uagb-tabs__wrap uagb-tabs__hstyle1-desktop uagb-tabs__vstyle6-tablet uagb-tabs__stack1-mobile\" data-tab-active=\"0\"><ul class=\"uagb-tabs__panel uagb-tabs__align-center\" role=\"tablist\"><li class=\"uagb-tab uagb-tabs__active\" role=\"none\"><a href=\"#uagb-tabs__tab0\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"0\" role=\"tab\"><div>Product<\/div><\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab1\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"1\" role=\"tab\"><div>Customer account<\/div><\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab2\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"2\" role=\"tab\"><div>Billing<\/div><\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab3\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"3\" role=\"tab\"><div>Order<\/div><\/a><\/li><li class=\"uagb-tab \" role=\"none\"><a href=\"#uagb-tabs__tab4\" class=\"uagb-tabs-list uagb-tabs__icon-position-left\" data-tab=\"4\" role=\"tab\"><div>Laboratory<\/div><\/a><\/li><\/ul><div class=\"uagb-tabs__body-wrap\">\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-0\" aria-labelledby=\"uagb-tabs__tab0\"><div class=\"container-l product-faq-container\">\r\n    <div class=\"product-faq-title\">FAQ<\/div>\r\n    <div class=\"product-faq-content\"><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"266\">\r\n                    <h3>How can I know if a product is in stock?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-266\">\r\n                    <p>You can check product availability directly on our website. Stock status is displayed on the product page (in stock, out of stock, etc.).<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"267\">\r\n                    <h3>Where can I find detailed product descriptions?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-267\">\r\n                    <p>Detailed descriptions are available on each product page. You will find information on ingredients, benefits, usage recommendations, and more.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"268\">\r\n                    <h3>Are product photos contractual?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-268\">\r\n                    <p>Photos on our website are for reference. Slight variations may exist in appearance (packaging, color, etc.).<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"269\">\r\n                    <h3>How to know side effects?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-269\">\r\n                    <p>To know side effects, consult the product page and instructions. If in doubt, consult a healthcare professional.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"270\">\r\n                    <h3>How to know the dosage?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-270\">\r\n                    <p>Dosage is indicated on the product page and instructions. Consult a doctor or pharmacist if needed.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"271\">\r\n                    <h3>Can the products be taken with other treatments?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-271\">\r\n                    <p>Check compatibility with other treatments. Consult your doctor or pharmacist before combining products.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"272\">\r\n                    <h3>What is the recommended treatment duration?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-272\">\r\n                    <p>Treatment duration depends on the product and usage. Follow the instructions on the product page and leaflet.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"273\">\r\n                    <h3>Can I open my capsules to dissolve in water?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-273\">\r\n                    <p>You can dissolve tablets and capsules in water without issues. Tablets can also be crushed.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"274\">\r\n                    <h3>Where do your supplements come from?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-274\">\r\n                    <p>Supplements come from trusted manufacturers and are produced under strict conditions. Exact origin varies by ingredient.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"275\">\r\n                    <h3>Are your supplements natural?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-275\">\r\n                    <p>Yes, we strive to offer supplements made from natural ingredients. Ingredients are listed on each product page.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"276\">\r\n                    <h3>Are your capsules animal or vegetable gelatin?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-276\">\r\n                    <p>We offer vegetable gelatin capsules for vegetarian\/vegan products. If animal gelatin is used, it is specified on the product page.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"277\">\r\n                    <h3>Can I take your products with oral contraceptives or IUD?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-277\">\r\n                    <p>Yes, there are no contraindications.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"278\">\r\n                    <h3>Are your products compatible with each other?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-278\">\r\n                    <p>Some products can be combined, but check each product info or consult a healthcare professional for compatibility.<\/p>\r\n                <\/div>\r\n            <\/div><\/div>\r\n<\/div>\r\n<script>\r\n\/*\r\n    jQuery(function($) {\r\n        $(\".product-faq-bloc-title\").click(function (){\r\n            var faq_id = $(this).data(\"id\");\r\n          \r\n            $(\"#faq-\" + faq_id).slideToggle('slow', function() {\r\n                return false;\r\n            });\r\n})\r\n\r\n});\r\n\r\n *\/\r\njQuery(function($) {\r\n    $(\".product-faq-bloc-title\").off(\"click\").on(\"click\", function (e) {\r\n        e.preventDefault();\r\n\r\n        var faq_id = $(this).data(\"id\");\r\n        var $faqContent = $(\"#faq-\" + faq_id);\r\n        if($(this).hasClass(\"active\")){\r\n            $(this).removeClass(\"active\")\r\n        } else {\r\n            $(this).addClass(\"active\")\r\n        }\r\n        $(\".product-faq-bloc-title\").not($(this)).removeClass(\"active\"); \r\n        \r\n        \r\n        $(\".product-faq-bloc-txt\").not($faqContent).slideUp(\"slow\"); \/\/ Ferme les autres\r\n        \r\n\r\n        if (!$faqContent.is(\":animated\")) {\r\n            $faqContent.slideToggle(\"slow\");\r\n        }\r\n    });\r\n});\r\n\r\n<\/script><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-1\" aria-labelledby=\"uagb-tabs__tab1\"><div class=\"container-l product-faq-container\">\r\n    <div class=\"product-faq-title\">FAQ<\/div>\r\n    <div class=\"product-faq-content\"><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"279\">\r\n                    <h3>I forgot my username, how can I recover it?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-279\">\r\n                    <p>If you forgot your username, check your previous confirmation emails or contact customer service. We will help recover your info.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"280\">\r\n                    <h3>How to reset my forgotten password?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-280\">\r\n                    <p>If you forgot your password, click &#8220;Forgot password&#8221; on the login page. You will receive an email with a reset link. Check spam if not received.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"281\">\r\n                    <h3>How can I edit my personal information?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-281\">\r\n                    <p>Log in, go to &#8220;My Account&#8221; > &#8220;My Information&#8221; to update email, delivery address, etc.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"282\">\r\n                    <h3>How to create an account on your website?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-282\">\r\n                    <p>Click &#8220;Sign Up&#8221; at the top right. Fill in requested info (name, email, password) to use our services.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"283\">\r\n                    <h3>Is it possible to delete my account?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-283\">\r\n                    <p>Yes, contact us via contact form or email. Request will be processed promptly.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"284\">\r\n                    <h3>Can I view my order history?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-284\">\r\n                    <p>Yes, log in and access &#8220;My Orders&#8221; for details of past purchases.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"285\">\r\n                    <h3>How to subscribe or unsubscribe from the newsletter?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-285\">\r\n                    <p>Subscribe\/unsubscribe from your account under &#8220;My Communications&#8221; or via links in emails.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"286\">\r\n                    <h3>Is my personal information secure?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-286\">\r\n                    <p>Yes, we use advanced encryption and security protocols to protect your data.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"287\">\r\n                    <h3>How to change delivery or billing address?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-287\">\r\n                    <p>Modify in &#8220;My Account&#8221; > &#8220;My Information&#8221;. If order is shipped, contact customer service immediately.<\/p>\r\n                <\/div>\r\n            <\/div><\/div>\r\n<\/div>\r\n<script>\r\n\/*\r\n    jQuery(function($) {\r\n        $(\".product-faq-bloc-title\").click(function (){\r\n            var faq_id = $(this).data(\"id\");\r\n          \r\n            $(\"#faq-\" + faq_id).slideToggle('slow', function() {\r\n                return false;\r\n            });\r\n})\r\n\r\n});\r\n\r\n *\/\r\njQuery(function($) {\r\n    $(\".product-faq-bloc-title\").off(\"click\").on(\"click\", function (e) {\r\n        e.preventDefault();\r\n\r\n        var faq_id = $(this).data(\"id\");\r\n        var $faqContent = $(\"#faq-\" + faq_id);\r\n        if($(this).hasClass(\"active\")){\r\n            $(this).removeClass(\"active\")\r\n        } else {\r\n            $(this).addClass(\"active\")\r\n        }\r\n        $(\".product-faq-bloc-title\").not($(this)).removeClass(\"active\"); \r\n        \r\n        \r\n        $(\".product-faq-bloc-txt\").not($faqContent).slideUp(\"slow\"); \/\/ Ferme les autres\r\n        \r\n\r\n        if (!$faqContent.is(\":animated\")) {\r\n            $faqContent.slideToggle(\"slow\");\r\n        }\r\n    });\r\n});\r\n\r\n<\/script><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-2\" aria-labelledby=\"uagb-tabs__tab2\"><div class=\"container-l product-faq-container\">\r\n    <div class=\"product-faq-title\">FAQ<\/div>\r\n    <div class=\"product-faq-content\"><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"296\">\r\n                    <h3>Is it possible to receive a paper invoice?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-296\">\r\n                    <p>Yes, a paper invoice is included in your package.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"298\">\r\n                    <h3>Can I pay in installments?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-298\">\r\n                    <p>Yes, by credit card or Klarna for certain orders. Check at payment. Installments by check possible.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"299\">\r\n                    <h3>What are delivery fees?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-299\">\r\n                    <p>Fees depend on delivery location and method. Standard rates: Colissimo home \u20ac5; DPD home free; Colissimo Relay free.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"300\">\r\n                    <h3>Where can I download my invoice?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-300\">\r\n                    <p>Log in to your account, go to order history. Invoice available as PDF.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"301\">\r\n                    <h3>Are my payment details secure?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-301\">\r\n                    <p>Yes, all payments are SSL encrypted. We also work with certified payment providers.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"302\">\r\n                    <h3>When will I be charged for my order?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-302\">\r\n                    <p>The amount is charged at payment confirmation, unless paying in installments.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"303\">\r\n                    <h3>Can I use multiple payment methods for one order?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-303\">\r\n                    <p>No, only one payment method per order is possible.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"304\">\r\n                    <h3>What if my card is declined?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-304\">\r\n                    <p>Check your card details and validity. Contact your bank if the problem persists. Try another payment method.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"305\">\r\n                    <h3>How to get an invoice including VAT?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-305\">\r\n                    <p>The invoice you receive by email already includes VAT if applicable. Contact customer service for a specific version.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"306\">\r\n                    <h3>Do displayed prices include taxes?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-306\">\r\n                    <p>Yes, all prices include taxes (VAT), unless stated otherwise.<\/p>\r\n                <\/div>\r\n            <\/div><\/div>\r\n<\/div>\r\n<script>\r\n\/*\r\n    jQuery(function($) {\r\n        $(\".product-faq-bloc-title\").click(function (){\r\n            var faq_id = $(this).data(\"id\");\r\n          \r\n            $(\"#faq-\" + faq_id).slideToggle('slow', function() {\r\n                return false;\r\n            });\r\n})\r\n\r\n});\r\n\r\n *\/\r\njQuery(function($) {\r\n    $(\".product-faq-bloc-title\").off(\"click\").on(\"click\", function (e) {\r\n        e.preventDefault();\r\n\r\n        var faq_id = $(this).data(\"id\");\r\n        var $faqContent = $(\"#faq-\" + faq_id);\r\n        if($(this).hasClass(\"active\")){\r\n            $(this).removeClass(\"active\")\r\n        } else {\r\n            $(this).addClass(\"active\")\r\n        }\r\n        $(\".product-faq-bloc-title\").not($(this)).removeClass(\"active\"); \r\n        \r\n        \r\n        $(\".product-faq-bloc-txt\").not($faqContent).slideUp(\"slow\"); \/\/ Ferme les autres\r\n        \r\n\r\n        if (!$faqContent.is(\":animated\")) {\r\n            $faqContent.slideToggle(\"slow\");\r\n        }\r\n    });\r\n});\r\n\r\n<\/script><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-3\" aria-labelledby=\"uagb-tabs__tab3\"><div class=\"container-l product-faq-container\">\r\n    <div class=\"product-faq-title\">FAQ<\/div>\r\n    <div class=\"product-faq-content\"><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"307\">\r\n                    <h3>How to return a product?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-307\">\r\n                    <p>Contact customer service by email or phone for instructions. Visit contact page!<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"308\">\r\n                    <h3>What are the conditions to return an item?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-308\">\r\n                    <p>You have 14 days after receiving your order to return an item. Ensure it is in original condition, unused, and in original packaging. Return costs are usually yours unless defective or our error. Returns take 5-10 business days. Refund to original payment method.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"309\">\r\n                    <h3>Can I exchange a product for another?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-309\">\r\n                    <p>Direct exchange not available. Return item and place a new order. Return costs apply unless our error.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"310\">\r\n                    <h3>What if I receive a defective or incorrect product?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-310\">\r\n                    <p>Contact us immediately with photos. Free return, replacement, or refund.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"311\">\r\n                    <h3>What are return conditions for promotional products?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-311\">\r\n                    <p>Same as regular products if returned in original condition and within deadlines. Some promo products may be excluded.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"312\">\r\n                    <h3>When will my order be shipped?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-312\">\r\n                    <p>Orders generally shipped within 24-48h after payment confirmation, unless otherwise stated. Confirmation email with tracking number sent.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"313\">\r\n                    <h3>How long until I receive my order?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-313\">\r\n                    <p>Delivery time depends on chosen method and location, usually 3-5 business days. Tracking email sent.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"314\">\r\n                    <h3>How to change my delivery address?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-314\">\r\n                    <p>If order not shipped, contact customer service. Once shipped, address cannot be changed.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"315\">\r\n                    <h3>What delivery options are available?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-315\">\r\n                    <p>We offer home delivery and pickup points. Choose option during checkout based on availability and location.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"317\">\r\n                    <h3>What to do if my order is being returned to sender?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-317\">\r\n                    <p>If your order is returning to sender, likely due to address or delivery issue. We will contact you to resolve and resend.<\/p>\r\n                <\/div>\r\n            <\/div><\/div>\r\n<\/div>\r\n<script>\r\n\/*\r\n    jQuery(function($) {\r\n        $(\".product-faq-bloc-title\").click(function (){\r\n            var faq_id = $(this).data(\"id\");\r\n          \r\n            $(\"#faq-\" + faq_id).slideToggle('slow', function() {\r\n                return false;\r\n            });\r\n})\r\n\r\n});\r\n\r\n *\/\r\njQuery(function($) {\r\n    $(\".product-faq-bloc-title\").off(\"click\").on(\"click\", function (e) {\r\n        e.preventDefault();\r\n\r\n        var faq_id = $(this).data(\"id\");\r\n        var $faqContent = $(\"#faq-\" + faq_id);\r\n        if($(this).hasClass(\"active\")){\r\n            $(this).removeClass(\"active\")\r\n        } else {\r\n            $(this).addClass(\"active\")\r\n        }\r\n        $(\".product-faq-bloc-title\").not($(this)).removeClass(\"active\"); \r\n        \r\n        \r\n        $(\".product-faq-bloc-txt\").not($faqContent).slideUp(\"slow\"); \/\/ Ferme les autres\r\n        \r\n\r\n        if (!$faqContent.is(\":animated\")) {\r\n            $faqContent.slideToggle(\"slow\");\r\n        }\r\n    });\r\n});\r\n\r\n<\/script><\/div>\n\n\n\n<div class=\"wp-block-uagb-tabs-child uagb-tabs__body-container uagb-inner-tab-4\" aria-labelledby=\"uagb-tabs__tab4\"><div class=\"container-l product-faq-container\">\r\n    <div class=\"product-faq-title\">FAQ<\/div>\r\n    <div class=\"product-faq-content\"><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"288\">\r\n                    <h3>Where is your company located?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-288\">\r\n                    <p>Our headquarters is in Lyon.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"289\">\r\n                    <h3>Do you have physical stores or only online?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-289\">\r\n                    <p>We have no physical stores. Orders can be made online, by phone, or by purchase order.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"290\">\r\n                    <h3>How can I contact customer service and when?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-290\">\r\n                    <p>Contact customer service via the contact tab. Available Monday to Friday, 9:00-17:00. Responses are as fast as possible.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"291\">\r\n                    <h3>Do you have a loyalty program or benefits for regular customers?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-291\">\r\n                    <p>Yes, earn points with each purchase, redeemable for free boxes or gifts. Sign up to enjoy exclusive benefits.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"292\">\r\n                    <h3>How to leave a review for a product or purchase experience?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-292\">\r\n                    <p>After your order, an automatic email is sent to evaluate satisfaction. Your comment will appear on the product page after processing.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"293\">\r\n                    <h3>Can I collaborate as an influencer or partner?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-293\">\r\n                    <p>If you are an influencer or want to partner, contact us via the form. We will discuss collaboration opportunities.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"294\">\r\n                    <h3>Do you accept product distribution proposals?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-294\">\r\n                    <p>Yes, send a detailed request via our contact form. Our team will discuss partnership conditions.<\/p>\r\n                <\/div>\r\n            <\/div><div class=\"product-faq-bloc\">\r\n                <div class=\"product-faq-bloc-title\" data-id=\"295\">\r\n                    <h3>Do you have an affiliate program?<\/h3>\r\n                <\/div>\r\n                <div class=\"product-faq-bloc-txt\" id=\"faq-295\">\r\n                    <p>Yes, affiliates can earn commissions by recommending products. 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